FAQ

How much does shipping cost?

Standard shipping to the UK is free. Shipping to the EU is £11-£15. We also ship worldwide. The cost of this is calculated at checkout. If you can't find shipping information to your country, please contact us for a quote.

How quickly will I receive my product?

We aim to process orders within 24 hours of payment. You will receive a confirmation email from Paypal when you place your order and we will contact you again when your order is shipped. Typically you should receive your order within 2-3 days unless you have ordered personalisation, in which case you should receive your order within 7-10 days. If you need a Brug very urgently please get in touch and we'll be happy to do what we can.

Do I have to pay custom fees?

If you are in UK / EU you will not have to pay any customs fees. Other countries may be subject to customs and duties, depending on the exact country.

Do we offer discounts for multiple purchases?

Please send us a message. We'll be happy to give you a discount on shipping if you purchase multiple items.

Where do we ship our products from?

We ship all our products from the UK.

What is our returns policy?

We're confident that you'll love the Brug. If you are unhappy with your purchase we'll provide a refund if you return the product to us in unused condition within 30 days. You will be responsible for the return postage cost. Unfortunately we are unable to refund products that have been personalised unless there is a defect. Please contact us immediately if you think your product has a manufacturing defect. Please read the Wunderlife Quality Promise for more information.

Wunderlife Ltd: registered in Scotland, SCO508747
VAT NUMBER: 224 2452 40
Registered address: 13-15 Morningside Drive, EDINBURGH, EH10 5LZ
©️ All rights reserved - Wunderlife 2017