Most orders are dispatched within 48 hours – subject to payment and stock availability. Please allow 7-10 days for personalised orders to arrive.
Standard UK delivery is free. We use Royal Mail's 2nd class service or My Hermes.
Delivery to Europe is between £11-£15. Please allow 3-5 working days from dispatch.
Delivery to USA and Canada is £15 for 1 Brug. Please contact us for a shipping quote if you would like to order more than 1 Brug.
Delivery to New Zealand, Australia and Singapore is £16 for 1 Brug. Please contact us for a shipping quote if you would like to order more than 1 Brug.
If your country is not listed please contact us at email@example.com for a shipping quote.
Delivery Outside the EU – If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
Lost Parcels – We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the date of dispatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail or the relevant delivery company.
We hope you will be delighted with your purchase. If for any reason you wish to arrange a return please contact us at firstname.lastname@example.org and we'll be happy to help.