Most orders are dispatched within 48 hours – subject to payment and stock availability. If any products are out of stock, we will advise you as soon as possible. Postage and packing charges are as follows:
UK – 2nd Class Signed For – £3.95 per order, 1st Class Signed For - £4.95
Europe – Delivery to Europe is charged at £19.00 per order. Allow up to 3-5 days. All European orders are sent by Royal Mail International Tracked and Signed service.
Worldwide – Delivery to the rest of the world is charged at £25.60 per order. It will be sent Royal Mail International Tracked, please allow 5-7 days.
Delivery Outside the EU – If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
Attempted Deliveries – If delivery is attempted and a delivery card is left and you fail to claim the Products from the local depot or post office, we cannot refund you until the Products have been returned to us. However, if you would still like the Products delivered, we will re-dispatch the parcel once we have received it back but we will have to charge for postage again.
Lost Parcels – We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the date of dispatch. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail or the relevant delivery company.
We hope you will be delighted with your purchase. If for any reason you wish to arrange a return please contact us at firstname.lastname@example.org and we'll be happy to help.